Privacy Policy for Merdot AI
Effective Date: July 1, 2026
Last Updated: July 1, 2026
This Privacy Policy explains how Merdot Technologies collects, uses, stores, processes, shares, protects, and manages personal information when users access or use Merdot AI, available through our website, mobile applications, software interfaces, APIs, tools, subscription products, AI agents, and related services.
For the purpose of this Privacy Policy:
"Merdot AI" means the artificial intelligence product, application, platform, website, mobile app, AI assistant, agents, tools, services, features, and subscription offerings provided under the Merdot AI brand.
"Merdot," "Merdot Technologies," "we," "our," or "us" refers to Merdot Technologies, founded by Rajat Jangid.
"User," "you," or "your" means any person who accesses, registers for, subscribes to, interacts with, or uses Merdot AI.
"AI Output" means any answer, text, summary, image-related explanation, document analysis, generated content, recommendation, code, plan, message, translation, draft, or other result generated through Merdot AI.
"Input" means prompts, messages, instructions, files, images, documents, questions, voice inputs, text, data, feedback, or other content submitted by users.
By using Merdot AI, you agree that your information will be handled as described in this Privacy Policy.
1. Who We Are
Merdot AI is an artificial intelligence product created and operated by Merdot Technologies.
Merdot Technologies was founded by Rajat Jangid.
Merdot AI is designed to help users with writing, study, research, productivity, documents, images, business tasks, content creation, learning, communication, analysis, and AI-assisted workflows.
Merdot AI may use third-party AI models, cloud services, infrastructure providers, payment providers, analytics systems, safety tools, and other service providers to deliver its features.
2. Important AI Provider Disclosure
Merdot AI is a product experience created by Merdot Technologies.
Merdot AI may use artificial intelligence models, APIs, infrastructure, cloud services, and other technologies from third-party providers, which may include, but are not limited to:
OpenAI
Anthropic
Cloud hosting providers
Payment gateways
Storage providers
Analytics providers
Security and abuse-prevention providers
The names used inside Merdot AI, such as:
Merdot Spark
Merdot Sage
Merdot Aurora
Merdot Nova
Merdot Search
Merdot Files
Merdot Code
Quick AI
Smart AI
Pro AI
Deep AI
Study Agent
Business Agent
PDF Agent
Creator Agent
Code Agent
are Merdot's own product labels. These labels are designed to make model and feature selection easier for users. They may not represent the official names of the underlying AI models, APIs, or infrastructure providers.
Unless specifically stated in writing, Merdot AI is not endorsed, sponsored, operated, owned, or controlled by OpenAI, Anthropic, Google, or any other third-party AI provider. All third-party names, marks, logos, model names, and trademarks belong to their respective owners. OpenAI's brand guidance requires developers not to misrepresent affiliation or imply endorsement without permission.
3. Information We Collect
We may collect different categories of information depending on how you use Merdot AI.
3.1 Account Information
When you create an account or subscribe to Merdot AI, we may collect:
Full name
Email address
Phone number
Username or display name
Password or authentication credentials
Profile photo, if uploaded
Country, language, and region preferences
Account status
Plan type
Subscription status
Billing status
User role
Login history
Support history
3.2 Payment and Subscription Information
When you purchase a paid plan, subscription, credit pack, add-on, or business plan, we may collect and process payment-related information through payment providers.
This may include:
Subscription plan
Amount paid
Payment status
Invoice details
GST-related information
Transaction ID
Payment method type
Billing name
Billing email
Billing phone number
Billing address, if required
Tax details, if provided
We do not intentionally store full card numbers, CVV numbers, UPI PINs, or banking passwords. Payment processing is handled through third-party payment gateways such as Razorpay or other providers.
For Indian users, subscriptions and digital services may be subject to GST, and payment providers may charge their own processing fees. Razorpay publicly lists domestic payment gateway pricing starting at 2% with GST on the fee.
3.3 User Inputs and AI Interactions
When you use Merdot AI, we may collect and process:
Prompts
Questions
Messages
Chat history
Uploaded files
Uploaded images
Documents
PDFs
Screenshots
Voice inputs, if voice features are enabled
Search queries
Agent selections
Model/mode selections
Instructions
Feedback
Saved outputs
Generated content
Conversation metadata
This information is processed to provide AI responses, maintain chat history, improve product experience, enforce usage limits, prevent abuse, provide support, and maintain system reliability.
3.4 Files, Images, and Documents
If you use document, image, file, PDF, homework scan, camera doubt, or analysis features, we may process:
Uploaded file names
File type
File size
File content
Extracted text
Image content
Metadata attached to files
AI-generated summaries or analyses
User instructions related to the file
You should not upload sensitive, confidential, illegal, private, or third-party information unless you have the right and permission to do so.
3.5 Usage and Technical Information
We may collect:
IP address
Device type
Browser type
Operating system
App version
Device identifiers
Approximate location based on IP
Session logs
Error logs
Crash reports
Feature usage
Page views
Clicks
Time spent
Model usage
Token usage
Message count
Search usage
File usage
Subscription usage
Rate-limit data
Abuse-prevention data
3.6 Cookies and Similar Technologies
We may use cookies, local storage, session storage, device storage, pixels, SDKs, or similar technologies to:
Keep users signed in
Save preferences
Improve performance
Remember theme settings
Support analytics
Detect fraud
Improve security
Manage subscriptions
Understand usage patterns
You may disable cookies through your browser settings, but some parts of Merdot AI may not work correctly.
4. Why We Use Your Information
We use your information for the following purposes:
4.1 To Provide Merdot AI Services
We use data to:
Generate AI responses
Maintain conversations
Process files
Analyze images
Support agents
Provide search features
Personalize responses
Save user preferences
Deliver subscription benefits
Enforce plan limits
Provide chat history
Maintain account access
4.2 To Operate Subscription Plans
We use information to:
Verify payment status
Apply plan limits
Manage upgrades and downgrades
Track usage
Generate invoices
Handle renewals
Detect payment failure
Provide customer support
Prevent misuse of paid features
4.3 To Improve Product Quality
We may use usage data, feedback, errors, and aggregate analytics to:
Improve interface design
Fix bugs
Improve response quality
Identify popular agents
Improve speed
Improve reliability
Improve security
Build new features
4.4 To Protect Merdot AI and Users
We may process data to:
Detect abuse
Prevent spam
Prevent automated scraping
Prevent illegal use
Enforce rate limits
Investigate suspicious activity
Protect accounts
Prevent payment fraud
Enforce our Terms and Conditions
4.5 To Meet Legal and Compliance Requirements
We may process data to:
Comply with applicable laws
Respond to valid legal requests
Maintain tax records
Maintain invoices
Handle disputes
Enforce contracts
Protect legal rights
India's Digital Personal Data Protection Act, 2023 recognizes the need to process digital personal data while protecting individual privacy rights.
5. AI Model and Infrastructure Providers
Merdot AI may send user inputs, prompts, files, images, messages, metadata, or other information to third-party AI model providers and infrastructure partners for processing.
These providers may process data to:
Generate AI responses
Analyze text
Understand images
Process documents
Support AI agents
Provide safety checks
Detect abuse
Improve reliability
Support web-enabled features
Maintain infrastructure
Merdot AI may route different requests to different AI providers depending on:
User plan
Selected mode
Selected agent
Input type
File type
Usage limits
Cost
performance
reliability
safety requirements
availability
For example, a simple request may use one model, while a complex reasoning, file analysis, image analysis, or coding request may use another model or provider.
6. Data Sharing
We do not sell user conversations to advertisers.
However, we may share information with service providers and partners where necessary to operate Merdot AI.
These may include:
AI model providers
Cloud infrastructure providers
Database providers
Storage providers
Payment gateways
Analytics providers
Email service providers
Customer support tools
Security providers
Legal, accounting, or compliance advisors
Government or law enforcement authorities when legally required
We require service providers to process data only for authorized purposes, subject to applicable agreements and legal obligations.
7. User Content and Ownership
You retain rights to your own inputs, prompts, files, documents, images, and content you submit to Merdot AI, subject to applicable law and third-party rights.
Merdot AI does not claim ownership over user-submitted content merely because it was uploaded or processed through our platform.
However, by submitting content to Merdot AI, you grant Merdot Technologies a limited right to process that content to:
Provide AI responses
Store conversations
Analyze files
Generate outputs
Maintain user history
Provide support
Enforce usage limits
Improve product reliability
Comply with legal obligations
You are responsible for ensuring that you have the necessary rights and permissions to upload or process any content through Merdot AI.
8. AI Outputs
AI Outputs may be generated using third-party AI models and Merdot's own product systems.
AI Outputs may be:
Inaccurate
Incomplete
Outdated
Biased
Misleading
Unsuitable for a particular purpose
Similar to outputs generated for other users
Dependent on the quality of your prompt or uploaded material
You should independently verify important information before relying on it.
This is especially important for:
Legal decisions
Medical decisions
Financial decisions
Academic submissions
Government filings
Tax matters
Business commitments
Safety-related decisions
High-risk decisions
9. Children and Student Users
Merdot AI may include features useful for students, such as Study Agent, Exam Planner, PDF Notes, Flashcards, Homework Scan, and Doubt Solver.
If a user is below the age required by applicable law to provide valid consent, the user must access Merdot AI only with appropriate parental or guardian consent.
Parents and guardians are responsible for monitoring minors' use of Merdot AI.
Merdot AI is not a replacement for teachers, schools, tutors, parents, professional academic guidance, or verified educational sources.
10. Data Retention
We retain information for as long as necessary to:
Provide services
Maintain user accounts
Preserve chat history
Manage subscriptions
Comply with tax and legal obligations
Resolve disputes
Enforce agreements
Prevent fraud
Improve reliability
Maintain security
Some information may be deleted earlier if you delete it from the product, request deletion, or close your account.
Some information may be retained for longer where required by law, accounting rules, dispute resolution, fraud prevention, security, or legitimate business purposes.
11. Data Deletion
You may request deletion of your account or personal data by contacting us at:
contact@merdotai.com
After a valid deletion request, we may delete or anonymize personal data subject to legal, security, tax, payment, and operational retention requirements.
Certain records, such as invoices, payment records, legal logs, fraud-prevention records, or compliance records, may need to be retained for a legally required period.
12. Security
We use reasonable technical and organizational measures to protect user information.
These may include:
Authentication controls
Encrypted connections
Access controls
Secure password handling
Infrastructure monitoring
Usage monitoring
Logging
Abuse detection
Rate limiting
Token protection
Secure API key handling
Restricted admin access
However, no digital service is completely secure. You use Merdot AI at your own risk and are responsible for maintaining the confidentiality of your account credentials.
13. International Data Transfers
Merdot AI may use service providers located in India or outside India.
Your data may be processed or stored in other countries depending on:
AI provider infrastructure
Cloud provider infrastructure
Payment provider systems
Security systems
Support systems
By using Merdot AI, you understand that your data may be processed by third-party technology providers in India or abroad, subject to applicable law and contractual protections.
14. Your Rights
Depending on applicable law, you may have rights to:
Access your personal data
Correct inaccurate information
Update account details
Delete your account
Withdraw consent where applicable
Request information about data processing
Raise a grievance
Contact the grievance officer or support team
To exercise these rights, contact us at:
contact@merdotai.com
15. Marketing Communications
We may send you emails, messages, notifications, or updates about:
Account activity
Subscription status
Payment issues
Product changes
New features
Offers
Security alerts
Usage reminders
Study reminders
Product announcements
You may opt out of promotional messages where applicable. Transactional, security, payment, and account-related messages may still be sent.
16. Third-Party Links
Merdot AI may contain links to third-party websites, tools, services, or content.
We are not responsible for the privacy practices, content, policies, or security of third-party services.
You should review third-party privacy policies before using them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may notify users through:
Website notice
App notice
Account notification
Updated effective date
Continued use of Merdot AI after changes means you accept the updated Privacy Policy.
18. Contact
For privacy-related questions, requests, or complaints, contact:
Merdot Technologies
Founder: Rajat Jangid
Email: contact@merdotai.com
Address: Ahmedabad, Gujarat, India
Website: https://merdotai.com